Tag Archives: glassmills

Exercise and Harassment – The Conclusion

23 Sep

A few weeks ago I wrote a post about the harassment I had faced from the cleaning staff at my local pool. You can read the post here.

I made a complaint which was being worked through the system. I have only swum a handful of times since the incident.

This morning I finally received a final response documenting the outcome of the contractors investigations.

Here is the response in full:

Dear Leeanne

KGB have now given me their official response, please see below actions that have been taken

1, The cleaning operative will no longer  be cleaning the ground floor area and has been given cleaning duties on the first floor only.

2, The cleaning operatives hours have been changed and will be finished his cleaning duties by 6am and off site prior to the centre being open to the public. 

3, The cleaning operative  actions and work will be monitored over the next three months and interviewed by the Account Manager.

4, All the  cleaning staff  at Glass Mills have been spoken to about cleaning  the centre and attitude while working in areas used by the members  and have arranged a tool box meeting to ensure a safe working environment for all end users.

5, We have also changed the cleaning program to ensure only female cleaning operatives clean female changing rooms and male cleaning operatives clean male changing rooms .

We would like to apologise to Leeanne for the incident and at our meeting she did comment she did not want anybody to lose their job, but KGB take this incident very seriously and hope Leeanne will appreciate we have followed our hand book policy in our actions in dealing with this complaint and to ensure the safety off the members at all times.

Please also accept my apologies for the incident taking place at Glass Mill and we look forward to seeing you in the centre again soon. If you would like to discuss anything further please contact me via email or call me on the number below.

Kind Regards

General Manager

After a very anxious time putting in this complaint, from the wait I had before my complaint was acknowledged to the length of time it has taken to get to this point, I am happy we have reached a conclusion.

I feel they have taken the appropriate steps to protect me and other women whilst using their facilities. I am sorry that this had to happen in the first place, although the stories from others and the encouragement I have received for speaking out show me I did the write thing by raising this.

I truly hope anyone else who is ever in situation or similar will feel able to speak up and get the right results from this totally unacceptable behaviour.

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